ONVZ | Companies stumble over their chaotic data on road to AI success
October 14, 2024
Members in the News! In this FD article, Anna Chernilovskaya, chief information officer (cio) at health insurer ONVZ, tells us that she is far from seeing an artificial intelligence (AI)-driven chatbot answering customers' questions about their health insurance?
'Getting that done would require a huge investment and take time. My team of 20 data analysts would then probably be busy with nothing else for a few years first.' Because before ‘smart’ chatbots can provide error-free, meaningful and useful answers, they will first have to be fed information. And that is more complicated than it sounds.
Read the full interview with Anna here (in Dutch)
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